Website Giving

Your website giving page is available at your own special web address: https://giving.simpledime.com/your-organization

After your Dime Payments merchant account has been set up, anyone can go to that web address to donate online.  You don't have to do anything to turn this on.  However, there are a few things you can do to customize your custom giving page.

Upload Your Logo

The Logo will appear at the top of your Website Giving page.  To upload your logo, simply click "Select Logo", and then choose your logo file from your computer. 

For best results, your logo should be horizontal (wider than it is tall), and in PNG or JPG format.

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Upload your Square Icon

The Square icon is the little icon that will be shown in the browser tab and in browser bookmarks.  To upload your square icon, simply click "Select Icon", and then choose your image file from your computer.

For best results, your icon should be square (length and width are the same dimensions in pixels), and in PNG or JPG format.

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Suggested Donation Amounts

Suggested donation amounts appear at the top of your Website Giving page.  You can change the suggested amounts by entering values in the three boxes in this section. There is also an "Other" button to allow visitors to enter their own amount.

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Color Scheme

The Color Scheme allows you to change the color of the form fields and buttons on your Website Giving page.  Click on the color circle to choose one of the preset colors. You may also optionally paste a hex color to match your website's color scheme.

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Add Your "Donate Now" button To Your Website

The Donation Widget allows you to add a "Donate Now" button to your website. When a visitor clicks on your button, the Website Giving form will pop up right there on your website, without requiring them to go to another website.
Here's how to set that up:

  1. Sign in to your Dime Giving account.

  2. Click Settings.

  3. Click Website Giving.

  4. In the section labeled "Donation Widget", you'll see a box containing a snippet of HTML code. Click "Copy to clipboard".

  5. Now you'll need to paste this snippet into the HTML code of your web page. You may need to ask your webmaster to do this. Your "Donate Now" button will appear wherever you paste this snippet. Ask your webmaster to style the button to match your website's appearance.

Users

Setting up new users is super easy.

Click on "Settings" and then click "Users".  Here you'll see a list of all users.

Click "Add user" to add a new user.

Put in the users name and email address and then select the "Role" they'll have within the system.  There's no need to setup a password, the user will setup their own password.

Each user needs to be assigned a "role".  Roles are simply how we determine who has access to what.  For now, users can be "Administrators" or "Associates".  

Administrator - Can do Everything.

Associate - can view all data, enter donations and setup new donors but cannot make any changes to the settings.

We recommend that each organization only have 1 or maybe 2 administrators and that everyone else be considered an "Associate".

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Organization

To update and maintain your organization's information, click on "Settings" and then "Organization".

It's really important that you fill this out correctly.  Especially the TaxID number.  We give you some tips in this screen to help you understand what each field means.

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New Donor

Setting up a new donor is easy.

We recommend that you first click on the "Donors" button and search for the donor (As described here ).  If you cannot find the donor, then we recommend you setup a new donor by simply entering in a new donation for the donor.  That process is also described here

Otherwise, click on "Donors" and then click "New" and fill out the form.  See... super simple!

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New Donation (Cash, Check, Other)

There are several ways to enter a new cash, check or other donation into the system. 

The first way is to click on "Donations" and then click "New".  When you do this, you have to assume that you're setting up a new donor all together.  If there's a possibility that the donor has given in the past, then follow the steps below. 


Click on "Donors" and then start typing the donor's name in the search box.  When you find the matching donor, click "Add donation".  This will take you to a pre-filled donation screen ready for you to enter the new donation.

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Update any of the donor's information.


Enter the "Check Date" in the required date field.


Enter the "Deposit Date" if necessary in the corresponding field.

Enter the Amount and then choose the Designation.  If there is no specific designation on the check or envelop, then choose "General" as the designation.

Choose the payment method.  If you choose Check, you'll then be required to enter a check number and a check date.

Use the "Memo" box to enter any additional information you might have about the donation and then click "Create Donation"

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Viola... the donation is entered.

Migration From Old Giving Platform to Dime Giving

Step 1 | Alerting your church staff of the switch

As you launch with Dime Giving, its a good idea to get your staff and team leaders on board.  A good way to start is to ask them to make a test donation so they can see the platform in action. Once they see how simple it is to use and how clear the process is, they will understand why the switch was made.   

Below is a good email to share with your group to start the transition:

"Hey Team,

As we mentioned in our previous meetings,  we are switching our giving platform from {Previous Giving Platform Name} to Dime Giving. If you can help out our finance team and click the link below to give a test donation on Dime Giving & please share your feedback about the experience with us. As we roll out Dime Giving to our congregation in the next few week, it will only make the launch smoother when our whole team knows how to setup a donation on our new giving platform. Also, we want our core volunteers to have the ability to test this out before we launch church-wide. Please feel free to forward this email or share the giving link with your key volunteers.

Give a test donation by going to {Insert Church Giving Link Here} 

Best,

Pastor {Name}"


Donor Migration to New Giving Platform

How to switch your existing recurring givers to Dime within the first 4 weeks. 

A Few Quick Pointers

  • Our data shows us that if you send one email a week for a month, the average church will have 75%+ of their existing recurring givers moved over onto Dime within the first 4 weeks. 

  • Send the first email for the first two weeks and then send the second email for the last two weeks.

  • For the remaining recurring givers that haven't switched over, give them a call & first thank them for their generosity, then ask them if they have been receiving your emails (if they answer "no", it is a great time to confirm that you have the most up to date information). If they say that they have seen the emails but hasn't gotten around to moving over their donation, ask them if they need help & if they can move it over in the next few days.

SAMPLE EMAIL #1 

Hi (GIVER NAME)
We are excited to announce that we have a new donation platform called Dime Giving. It will be replacing all of our current online giving methods instead of (Current platform) 

We are contacting you because you have set up repeat giving with (Previous Giving Provider) which will be discontinued soon. We want to ensure that the transition to our new processor is smooth. Please help us out by taking the two steps below before (Put a Hard End Date).

1) Go to our website (Insert Link)  and set up your repeat giving.

2) Go To (Previous Giving Provider) and cancel your old repeat giving.

If you need help, contact our contribution team at (xxx) xxx-xxxx or (Insert Finance / Contributions Email Here) and we will respond as soon as possible.

Sample Email #2 Template  "Reminder About your Repeat Giving"

"HI (GIVER NAME),

Thank you for your regular giving to (CHURCH NAME) each month. Your generosity allows us to reach people all over (CITY or COUNTY NAME), across the country and even globally. Thank you so much. 

You might have heard that we are discontinuing (PREVIOUS GIVING PROVIDER) and are moving all online giving over to Dime Giving so that your donation dollars will go even further. We noticed you still have repeat giving set up in (PREVIOUS GIVING PROVIDER). Would you take a quick moment and help us transfer your current repeat giving from (PREVIOUS GIVING PROVIDER) to Dime Giving?
The steps are as follows:1) GO to our website (Insert link) and set up your repeat giving.
2) Go To (Previous Giving Provider) and cancel your old repeat giving.
If you need help, contact our contribution team at  (xxx) xxx-xxxx or (Insert Finance / Contributions Email Here)

Thanks again for partnering with us to make a difference in the kingdom."

Have a Transition Giving Landing Page On Your Website

We strongly recommend creating a transition giving landing page on your website for the first 2 months during the transition. When anyone hits the give button on your main page, have it link to a landing page similar to the example below. This helps create clarity for your church. It should clearly call out the transition in giving provider with the first button pointing new givers to the Dime Giving page, and the second button allowing existing recurring donors to cancel their current recurring gift so that they can set a new one up on Dime Giving.

Page should look like this example.....

Thank you for helping us switch to our new online contribution system.
The goal is to have all Repeat Giving that is currently running on our other platforms moved over to our new Dime Giving platform. We think you will find the new system very easy to work with.  There are two steps to move to the new system:

1)  FIRST STEP – SET UP REPEAT GIVING


Click the “Give” button. When the form opens, toggle the option “Setup Automated Giving?” on the giving form to schedule your giving.

{ Insert Link to your website giving page} 

Tips to help your donation go further….

Unfortunately, online donations come with a processing cost that the church must pay.
Two ways you can help the church save processing fees:

  • Give from your bank account rather than a credit card.  The processing fees the church pays will be less.

  • Help us cover the cost by sliding the toggle on the giving form to “Cover Card Processing Fees?”

2) SECOND STEP –  STOP YOUR OLD REPEAT GIVING

PushPay Accounts:
Log into PushPay or BluePay.com and cancel your repeat giving.  If you have forgotten your PushPay password, you can set a new password here.

Log into your church account and cancel your repeat giving.  If you have forgotten your church account password, you can get a new one here.

Need Help?

Not sure where your old repeat giving is set up or not sure how to cancel?  Email us and we can help you through the process!
Important Note:

All online giving will be discontinued on the other systems soon, so don’t wait to make the move to Dime Giving!  We think you will find the new system very user friendly.

Launch Weekend

Having a successful launch weekend really comes down to two main things: Promotion & Creating content for your services.

Promoting Dime Giving

  1. Use Pre/Post Service slides that share all the different ways people can give.  

  2. When you talk about Giving in your services, talk about all the different ways people can give. 

Post Launch

Most churches have a phenomenal launch weekend. Churches who see an increase of giving after launch weekend do these two things well: 

  1. Communicate all the different ways to give, every week - The average church attender comes to church 1.7x per month. This means that we need to continually share about all the easy ways for people to give. Most people do not give throughout the week because they forget that they can give anywhere, anytime with Dime Giving. 

  2. Talk about giving & generosity clearly - Most churches that use Dime Giving see a huge increase in overall giving, but they also see an increase in the number of recurring givers. Share with your church the Biblical reasons for financial generosity, but take one step further and consider sharing the practical reasons why setting up a recurring gift is best for the church - it helps you budget as you look ahead and plan to reach more people for Christ. We find that when churches even share the practical importance of recurring giving for your church, that many will set that up - they just didn't know that it was important. 

Grow Your Recurring Giving

How to GROW Your Recurring Giving

Recurring giving is so important. It's the money that your church can count on to budget, and when you see a gradual uptick in both the amount of recurring givers & the average recurring donation size, it allows you to do what God has called you to do even sooner. 

We asked some local pastors what they have done to Grow their recurring giving over the years and here is some of what was shared:

  1. Teach people to start somewhere - The hardest part of change is starting. It is no different with your givers who want to tithe. The givers journey usually starts small & only grows from there. Set up recurring giving at 1%, after a few months challenge them to go up and so on. If becoming like Jesus is a process, so is the journey towards being a generous giver. 

  2. Communicate the importance of Consistency - Share with your church the Biblical reasons for financial generosity, but take one step further and consider sharing the practical reasons why setting up a recurring gift is best for the church - it helps you budget as you look ahead and plan to reach more people for Christ. Maybe they already give, but get them to setup a recurring donation & they will be even more generous. Man, people simply don't set up recurring giving because they don't realize it's important to you. 

  3. Don't Skirt the Issue, Teach the Bible - Don't be timid in asking, as with all fundraising, be bold, be direct and don't apologize. We teach Biblical generosity in our churches. Remind your believers that our generosity is simply our natural response to an understanding of the generosity of our good God. When people remind themselves of the overwhelming generosity of our God, their natural response will be the give back to the One who gave us more than we deserve.

  4. Tell success stories - When you talk about giving in your services, show a video while the offering buckets are being passed. Share testimonies of faithful givers who have been blessed. Also share videos showing where your givers' money is going - helping feed and shelter the homeless in your community, building clean wells in foreign countries, or rescuing women and children from human trafficking. When people clearly see what their generosity goes to, they are more likely to not only give, but give in abundance! 

Growing your recurring giving is not a set formula, or else every church would have higher numbers. But, these are some practical and helpful reminders for you and your team as you continue to do what God has called you to do. 

Gift Designations

Gift Designations are a way of allowing donors to specify how they would like their money allocated or used by the organization.  Please follow these instructions to setup "Items" or "Gift Designations" for each organization.

We recommend that you first setup a "General" donation and that all donations that are not specifically designated to something else, are assigned to the "General" designation.

To setup the designations, click on "Settings" and then "Gift Designations".

Click "Add Gift Designation" to setup a new item.

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The name you use for your designations should be thought through completely.  Make sure that your items correspond with your accounting system's general ledge (in some way).  Furthermore, if you are multi-site, make sure that your donors know which site they have the option to give to.  For example, if you have a building fund for 1 campus and a capital campaign for another, then make sure that your designations specify which campus.  This is pretty important, so here is an example...

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One other thing to note...  Each designation will have a separate "Campaign" page.  This page is really for future use, but for now, if you use our online giving option, this link will simply pre-populate the designation for the donor.  We have BIG things brewing for Campaigns, so be on the lookout for that.

Because the gift designations are so important and have so much to do with your accounting, if you have any technical questions about this, don't hesitate to contact our accountants.  We have some of the best church and non-profit accountants on the planet and they'd be happy to help.  Feel free to contact us here (or email hello@dime.is )with any questions.


Dime Payments

Dime Payments is a true merchant account that allows you to easily accept donations via credit card and bank payment, right on your website. 

Signing up for Dime Payments is easy.  Click on "Settings" then "Dime Payments" and then click the big blue button that says, "Enable Dime Payments"

Dashboard

The dashboard is really the first stop for quickly seeing 4 main areas of data regarding giving.

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First, "Giving by Month".  This shows the trends of giving from month to month.  You can quickly see high months vs. low months and everything in-between.

Second, "Giving by Day of Week".  This is really the snapshot of your giving trends by day.  Are most people giving on Sunday or are they oftentimes giving more on Wednesdays?  This should help you to see trends for giving by day of the week.

Third, "Giving by Time of Day".  This is a quick overview of the time of day that people are giving.  In other words, are people giving during the services or are they giving when they get home?  Which service are they giving in?  Or, are they giving most during the weekday services?  This will help you understand those trends.

Finally, "This week".  This shows you general information about this specific week's giving information.  Total Giving, Unique Givers, new givers, average gift for this week and total giving for the year.

Again... The dashboard is your first stop for quickly seeing high level giving trends and information.